Mental health and wellbeing services in Sandwell and West Birmingham
Sandwell and West Birmingham Clinical Commissioning Group (SWB CCG) are part of your local National Health Service (NHS), we commission (buy) local health services on behalf of the local population. We commission a range of services in primary and secondary care and mental health and wellbeing services are one of these.
A six week listening exercise was conducted from 1 September 2015 to 16 October 2015 to ensure patients and stakeholders were effectively engaged in reaching the right decision for the local population.
At least 12,943 people were contacted through postal/electronic mailings and discussions took place across 45 engagement events/meetings with approximately 1,540 attendees.
Overall, 264 surveys were completed in response to the listening exercise – 202 were received by post, whilst 62 were completed online. Further anecdotal feedback was captured during wider discussions at the various meetings attended.
As lead commissioners of NHS 111 in the West Midlands, we are looking to develop a service that brings NHS 111 and GP out of hours services closer together. The aim is to give patients a ‘new front door’ to urgent health services around the clock.
As part of this process we are asking patients for valuable insight into their experience of using NHS 111 and GP out of hours (OOH) services in the West Midlands. A survey was set up to gain feedback about your experience using the current NHS 111 and OOH services and also share your views about how the new service should be developed in the future.
The Care Quality Commission (CQC) is seeking views on its plans for the next five years as it develops its approach to regulation.
CQC has changed the way it works over the past three years and in its consultation document Shaping the future, published today, it sets out a vision for the future regulation of health and social care.