What Matters to You

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What Matters to Young People Roadshow - November 2019

During November (Monday 18 – Friday 30 November), we are asking young people aged 16 – 25 years old “What Matters to You” about their healthcare. Our CCG staff are also going out visiting local colleges, universities and other venues to speak to young people to find out their views.

Young people have already told us that their mental health and wellbeing is an important issue so we really want to hear their views on area of healthcare.

All information provided will be confidential and we will use this information to plan and improve patient services for the future.

Results of Survey

During the survey week, CCG staff visited five locations to speak to young people, the survey was available on-line and articles were sent out in the local voluntary sector Newsletters. The CCG social media (Twitter and Facebook) were also used to reach partner organisations and members of the public.  In total 200 surveys were completed detailing the views of young people.What Matters to you Roadshow

Themes included;

  • Several young people meditate, exercise and socialise for good mental health
  • Respondents reported the main issue was getting an appointment or a referral appointment and the waiting times
  • Respondents value the NHS and the staff who help them.

 A full report detailing the methodology and views of young people is pdf available here. (214 KB)

The report with the views of young people have been sent to the Commissioners of services for young people to take into account for the future commissioning of services which may affect this cohort of patients.


What Matters to You -  6 June 2019

 To coincide with NHS "What Matters to You" National day, - Thursday 6 June -  CCG Engagement staff went out to speak to local  to speak to local people about what matters to them about their health. What matters to you image

Staff will be located visited:

  • Central Library, West Bromwich
  • Tesco, Aston Lane, Birmingham 

Results and themes

There were two venues visited for a couple of at each location.  During this time 30 participants completed surveys. 

The pdf Feedback Report (316 KB) is attached with the views and themes from the day. The report will be shared with our CCG commissioners to take into account with commissioning decisions made in future.


What Matters to you - August 2018

During 2018, CCG staff ran the What Matters to You Roadshow for local people to have their say on healthcare services, from maternity to mental health, diabetes support and help for carers.

The roadshow went to different venues around Sandwell and West Birmingham, including shopping centres and libraries. 

  • Tuesday 7 August, Wednesbury Leisure Centre, 1:00pm – 3:00pm
  • Wednesday 8 August, Tipton Leisure Centre, 10:00am -12:00pm
  • Thursday 9 August, Portway Leisure Centre, 8:00am – 10:00pm
  • Thursday 16 August, Great Barr Library, 10:00am – 12:00pm
  • Thursday 16 August, West Bromwich Library, 2:00pm – 4:00pm
  • Thursday 23 August, One Stop Shopping Centre, 12:00pm – 2:00pm



This work has now been completed - to read the report please click here

This Summary Report has been produced to capture all the key themes and comments following the Roadshows.  This report has been shared with the Commissioners from the CCG to use in planning new services and to influence change. All the views captured will be taken into consideration and any evidence of how these patient views have shaped new services, will be detailed in future on this web page.


what matters to you

Upcoming opportunities for the public, patients and other stakeholders to get involved in our consultations and engagement work will be advertised here shortly.