What We Do:
Our dedicated Customer Care Team welcomes and values feedback from patients or their relatives/carers with regards to Healthcare Services and care/treatment received.
Whether this is a compliment, comment, concern or complaint we are here to listen.
Your feedback helps us to improve services by enabling us to identify what we are doing well and where improvements can be made to enhance future patient experience and satisfaction. It also helps ensure high standards of care are achieved across the CCG area.
Services We Commission:
Sandwell and West Birmingham CCG commissions - buys - a wide variety of health care services from a range of places. This helps us to ensure that there is a service available for you, in or near your town.
Services such as :
• Hospital care from Sandwell Hospital and City Hospital
• Mental Health Services (adult and children)
• Disability Support Services
• Diabetic Health Services
• Sexual Health Services
• Care Home and Continuing Health Care Services
• Ambulance Services
• NHS 111 Service
• GP Services
If you have any comments you wish to make regarding your experience of these services, we would like to hear from you. Your feedback helps us to improve future service provision for our community. You can also read our Frequently Asked Questions.
To view our complaints policy please download it here: pdf Complaints Policy and Procedure (360 KB)
Our e-mail address is secure.
You will be contacted by a member of the team as soon as possible.
Call us on: 0121-612 4110.
Lines are open between 8.00am and 4.00pm. Outside of these times, please leave a message. We will return your call as soon as possible.
Write to us at:
Customer Care Team,
Sandwell and West Birmingham CCG,
Kingston House, 4th Floor Rear,
438-450 High Street,
We will acknowledge your letter, in writing, within three working days of receipt by the T2T team.
Other Useful Contacts:
Healthwatch is the independent consumer champion for health and social care in your local area. Their job is to Champion for the consumer interests of those using health and social care services across the Borough and give local people an opportunity to speak out about their concerns and health care priorities. If you are unhappy about your care, they can guide and support you. They can also signpost you to local services and give you information on what is available.
Address: Healthwatch Sandwell, Walker Grange, Central Avenue, Tipton. DY4 9RY
Telephone: 0121 569 7210
Address: Cobalt Square, 83 Hagley Road, Birmingham B16 8QG
Telephone: 0800 652 5278