Customer Care

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Our Customer Care Service - Helping our Community


What We Do:

Our dedicated Customer Care Team welcomes and values feedback from patients or their relatives/carers with regards to Healthcare Services and care/treatment received.

Whether this is a compliment, comment, concern or complaint we are here to listen.

Your feedback helps us to improve services by enabling us to identify what we are doing well and where improvements can be made to enhance future patient experience and satisfaction. It also helps ensure high standards of care are achieved across the CCG area.

Services We Commission:

Sandwell and West Birmingham CCG commissions - buys - a wide variety of health care services from a range of places. This helps us to ensure that there is a service available for you, in or near your town.

Services such as :
• Hospital care from Sandwell Hospital and City Hospital
• Mental Health Services (adult and children)
• Disability Support Services
• Diabetic Health Services
• Sexual Health Services
• Care Home and Continuing Health Care Services
• Ambulance Services
• NHS 111 Service
• GP Services

If you have any comments you wish to make regarding your experience of these services, we would like to hear from you. Your feedback helps us to improve future service provision for our community. You can also read our Frequently Asked Questions.

 To view our complaints policy please download it here: pdf Complaints Policy and Procedure (687 KB)


Email

By E-mail
Our e-mail address is secure. E-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it.
You will be contacted by a member of the team as soon as possible. 


telephone

By Telephone
Call us on: 0121-612 4110.
Lines are open between 8.00am and 4.00pm. Outside of these times, please leave a message. We will return your call as soon as possible.

mail

By Post
Write to us at: 
Customer Care Team,
Sandwell and West Birmingham CCG,
Kingston House, 4th Floor Rear,
438-450 High Street,
West Bromwich
B70 9LD.
We will acknowledge your letter, in writing, within three working days of receipt by the T2T team.
 
 

Other Useful Contacts:

Contact Telephone Number E-mail / Web Link
NHS Complaints Advocacy Service provided by VoiceAbility in Birmingham 0300 330 5454 This email address is being protected from spambots. You need JavaScript enabled to view it.
Parliamentary Health Service Ombudsman 0345 015 4033 This email address is being protected from spambots. You need JavaScript enabled to view it. 
Healthwatch England 0300 683 000 This email address is being protected from spambots. You need JavaScript enabled to view it. (e-mail)www.healthwatch.co.uk (web)