Listening to you

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We like to keep you informed of any changes or decisions made as a result of your views and opinions. 

Detailed below are some of the changes we have made happen from your feedback, and if we haven't managed to make the changes yet, how your feedback will be used to implement change in the future:

Developing carers services for carers of people with learning disabilities 

During December 2018 – January 2019 we engaged with carers of people with learning disabilities on our proposals to expand the scope of the specialist carers support service provided in Sandwell.

Previously, the service was only available to carers of adults with severe/ enduring mental health illnesses, but the CCG wanted to extend this to include those who care for adults and children (all ages) with a learning disability.

The feedback we received greatly supported the need for this service and the engagement report was accepted as part of a business case made to the CCG’s Strategic Commissioning and Redesign Committee, who were tasked with deciding on whether to approve the proposals.

The feedback we received also directly influenced the draft service specification, (a contractual outline describing the service and what is expected of the provider). This enabled us to make improvements and develop service outcomes, meaning potential service recipients will be assessed for the following;

· Access to buddying/peer support
· Access to drop in sessions
· Access to crisis support
· Access to advocate support
· Access to information to understand the condition of the person you are caring for
· Emotional health and wellbeing support
· Educational/employment training support
· Welfare/financial needs support

Black Country Partnership NHS Foundation Trust has now launched the extended service.

"What Matters to You?" Roadshow Events September 2018

As part of the 2018 Commissioning Intentions, we held a series of roadshow events to find out from patients and members of the public “What Matters to You?” when thinking of the NHS and potential ways that the CCG can help people stay healthy.

You said:

what matters to you roadshow

- There is difficulty in getting an appointment with a GP

- A female GP appointment system is required - want to talk to a female GP about women's health

- Improve mental health services and waiting lists

- Improve hospital waiting times 


We did: 

Following the roadshow events we produced a Summary Report to capture all the key themes and comments we received. This report has been shared with the Commissioners from the CCG to use in planning new services and to influence change. All the views captured will be taken into consideration and any evidence of how these patient views have shaped new services, will be detailed in future on this web page.

Same day access engamement 2018

We ran two phases of engagement to understand what people in Sandwell and West Birmingham want from same day access to healthcare. The first in April to June 2018 and the second November to December 2018. We had 350 conversations with local people from a range of different groups and communities including parents of young children, older people, black and minority ethnic groups, refugees and asylum seekers, homeless people, people with a disability and carers. Commissioners have been able to use the feedback and insight we received to develop and refine their plans for same days access which they hope to take forward during 2019/20.


Musculoskeletal (MSK) services engagement July 2018

We asked people who are affected by musculoskeletal conditions to share their expereiences of the condition and their views on how we can improve preventative support and early interventions to help stop the onset of conditions, or stop conditions from getting worse. View the slides from the focus group  pdf here (687 KB)

Download the pdf You said, We did (332 KB) document which highlights the actions we have taken and are going to take following the engagement activity that took place in July 2018.   

Harmonised Treatment Policies - Phase 2 2018

During 2018 we worked in partnership with Birmingham and Solihull CCG (formerly Birmingham Cross City, Birmingham South Central and Solihull CCGs) to develop an additional 22 treatment policies. 

Public, provider and professional engagement took place from 14 May - 22 June 2018, building on the initial clinical engagement and saw a number of public engagement initiatives undertaken, including community events to ensure the maximum exposure of the drafted policies. The public had the opportunity to comment and provide feedback.

That feedback was fully reviewed and a number of changes to the draft policies were made. This is summarised in:

You can view the Phase 1 and Phase 2 treatment policies here 

Proposed changes to GP practices with APMS contracts consultation 2018

Between 5 February 2018 and 16 April 2018, we ran a consultation to help decide what the future of three GP practices, whose contracts are due to expire on 31 March 2019, should be. We spoke to patients registered at either of the GP practices to get their views.

You said: 

Patients registered with one of the practices were concerned that there wasn’t enough time to raise awareness of the consultation exercise and encourage participation.

Some concerns were raised about ease of access to the consultation for patients whose first language wasn’t English.

The majority of respondents (over 90% for each practice) said they want the CCG to re-procure the GP contract and for the GP practices to remain open. 

We did:

We extended the consultation by a further four weeks and created further consultation opportunities within this time.

We arranged a number of outreach sessions in the practice waiting rooms to talk to more people along with their interpreters where required. We also arranged telephone calls where required to consult with the help of Language Line translation services.

We produced a consultation report to identify the findings from our engagement. This was shared with the Primary Care Commissioning Committee in June 2018 as part of the criteria for consideration. 

We’re doing:

NHS England has since approved the CCG’s recommendation to act on the preferred consultation option for the three practices.

These GP services for registered patients will therefore continue, and we are now communicating updates to patients about the new service provider and supporting the GP practices through this change. 

You can read a summary of the consultation here

Pioneers for Health Patient Network

You said: 

- Improve signage to Tower Hill Partnership Medical Practice from dual carriageway to practice so patients can find practice.

- Update practice website on which bus stop to get off on the road to visit practice.

We did: 

We spoke to the Practice Manager who has subsequently spoken with Birmingham City Council to arrange for a sign to be installed.

The Practice Manager has also updated the practice website giving more specific instructions on where the practice is located and the location of the bus stop.

End of Life Consultation 

You said: 

We would like one telephone number to call 24 hours a day.

We did:

For any end of life patients or their families, there is now one telephone number which is accessible 24 hours a day. This is provided by Sandwell and West Birmingham Hospitals. 

Visit to construction site of Midland Metropolitan Hospital

You said: 

Healthworks and SHA Patient Network meeting members wanted an update on the new Midland Metropolitan Hospital.

We did:

An invite was sent out to the three patient network groups who had not received an update presentation at their groups., to visit the construction site of the hospital.
Midland Met 1
The first visit to the construction site of the Midland Metropolitan Hospital takes place on the 20 October.

The visit to the construction site was a huge success with members really pleased that they visited the site.

Members had a short presentation on the construction of the building with the new building being constructed in 'layers' and also had the opportunity to ask questions about the building.

Afterwards, members went up onto a viewing platform, overlooking the cancel to view the immense building taking shape.

A second visit was organised to the Midland Metroplitan Hospital on the 28 November. Members of the Black Country and SHA Patient Networks were invited to the second visit.

Midland Met 2

Despite the bitterly cold weather, 32 members came to hear about the building and view two short films including a drone flying over the construction site.

Some members climbed the steps to the viewing platform to see the current building under construction.