CCG Mystery Shoppers

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CCG Mystery Shoppers is a new initiative to recruit local people (who live in the Sandwell and West Birmingham area) by volunteering to help check the quality of NHS healthcare services.mystery shopper

What is a CCG Mystery Shopper?

A mystery shopper is a person who carries out a type of research to ensure patients are receiving the best quality service.

This could be telephoning a GP practice, checking information on an NHS website or visiting an NHS building for example.

If you are attending your own GP practice, health centre or hospital, we would also like to hear from you about your experiences of your visit.

If you are interested and have some spare time, why not read the Mystery Shopper leaflet for further details.

How do I apply?

Initially read the CCG Mystery Shopper Role Description and then complete an Application Form or request a paper copy from the Engagement Team.

You will need to live in the Sandwell and West Birmingham CCG area as you may be required to visit some of our NHS premises.


Will I get expenses?

The CCG will give mystery shoppers who submit their feedback to the CCG thank you High Street shopping vouchers.

Should you be asked to visit NHS premises, you will be able to claim public transport, car mileage and car parking expenses from the CCG.

Submission Deadline:

If you are interested in becoming a CCG Mystery Shopper, the deadline for submitting your Application Form is Friday 9 November 2018. 

Contact the Engagement Team for a form:

Telephone: 0121 612 1447            Email: This email address is being protected from spambots. You need JavaScript enabled to view it.