CCG Chair highlights Healthwatch Birmingham’s success in putting patients first

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Dr Ian Sykes, Chair of NHS Sandwell and West Birmingham CCG, has welcomed the 2018/19 annual report of Healthwatch Birmingham which highlights the organisation’s importance as a key strategic partner.
“Healthwatch Birmingham plays a pivotal role in ensuring that patients are at the heart of all decisions and involved in the process to improve health and social care services for the future,” says Ian (pictured). Dr Ian Sykes

“Their focus on delivering quality services for patients has achieved national recognition having been awarded Healthwatch Organisation of the Year,” adds Ian.

“A key part of their success is the dedicated staff and volunteer team who demonstrate high levels of commitment to their work which has resulted in key improvements to local health and social care services.”

“Healthwatch Birmingham’s quarterly reports are very important to us as commissioners because they share vital patient feedback and help to ensure that more citizen views are used in our decisions and service changes,” says Ian.

Healthwatch Birmingham is the independent champion for health and social care services. The organisation exists to ensure people are at the heart of care.

Healthwatch Birmingham provides patients and the public with ways to feed back and have a stronger say about the services they use. They listen to what people like about services, and what could be improved. This could be about general practices, hospitals, dentists, opticians, pharmacists, nursing and residential homes, or care received in the community. For more information visit https://healthwatchbirmingham.co.uk/