We want to hear your views on the proposed future of Walk in Centres in Sandwell and West Birmingham

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NHS Sandwell and West Birmingham Clinical Commissioning Group (CCG), who buy health and care services on behalf of patients in the Sandwell and West Birmingham area, need to make some changes to urgent care services. 

This is because:

  • There are new national requirements for urgent care which means the CCG is required to change and improve how walk-in centre services are provided. This includes changing their names to Urgent Treatment Centres.
  • The contracts for the CCG’s two local walk-in centres are coming to an end and the CCG need to review how these services are provided in future. The two walk-in centres are: Parsonage Street Walk-in Centre and Summerfield Urgent Care Centre.
  • There has been a delay in the build of the Midland Metropolitan Hospital, which will now open in 2022.

The CCG’s Clinical lead for Urgent Care and local GP, Dr Sommiya Aslam said “Our patients have told us that continuing to “walk-in” to urgent care is really important to them, as is offering a choice of different urgent care services that can be accessed.  I believe that our proposal delivers this and will also help us achieve our ambition to allow for future integration of services to improve patient experiences and outcomes as well as to ensure we comply with national requirements in terms of urgent treatment centres.  

Lead commissioner for urgent care, Debra Howls said “We want to change urgent care services so that everybody has access to the best clinical, evidence based, care at the point they need it. This listening exercise is the chance for patients, carers, and the wider public to share their views on our proposals for improving urgent care services in Sandwell and West Birmingham, and I urge people to get involved and let us know their thoughts.”

The CCG has been on a journey for over a decade planning for the future of healthcare services for the local area which included an extensive amount of engagement and as a continuous part of the conversation will carry out a listening exercise on the proposed changes to urgent care provision so that they can understand the views of those that may be impacted by the proposed changes.  The listening exercise runs between 6 January to 14 February 2020.

People can feedback their views by completing an online questionnaire at:


To read the full details about the proposals, visit the website and download a copy of the consultation document by visiting: https://sandwellandwestbhamccg.nhs.uk/consultations