The NHS organisation responsible for planning and buying health services for the residents of Sandwell and West Birmingham is celebrating after scooping a national award.
Sandwell and West Birmingham Clinical Commissioning Group (CCG) was named Clinical Commissioning Group of the year at the prestigious Health Service Journal Awards held in London on November 19.
The judges picked out a number of factors that led to the organisation’s success, namely:
- improving patient experience
- increased focus on working with communities and voluntary organisations
- good understanding of the population’s health needs and how it can deliver improvements by working collaboratively with nine health and local authority organisations
- solid information and analysis systems that help understand local health issues
- an accountable grassroots model for GP members and patients that gives robust local knowledge, supporting the CCG to buy quality health services for local residents
- a ‘John Lewis’-style of customer care being introduced to provide an improved customer service by capturing intelligence and feedback about patient experience.
The judges praised the CCG as being one of the most ambitious in the country, with strong collaborative leadership, ability to deliver, and “true recognition of system-wide responsibility for the population’s healthcare".
Welcoming the award, Dr Nick Harding, Chair of Sandwell and West Birmingham CCG and a GP in Handsworth Wood, said: “On behalf of our GP practices and staff we are thrilled to win this award. As I said when we were shortlisted, this is a great achievement for a young organisation but we’re clear that this is only the start, and we want to continue to improve health services for our half a million local patients. This award recognises the progress we are making, and our thanks go to everyone who has made it possible.”