When you call NHS 111 you first speak to someone who will decide on the urgency of your call based on your symptoms. You will then either be given advice or booked an appointment. Responses can vary from self-care advice, discussion with a clinician, direction to a local service or an out-of-hours GP and referral to a 999 service.
Alongside the NHS 111 service is a clinical hub made up of GPs, advanced nurse practitioners, mental health advisors, pharmacists and dentists. It also enables virtual consultations, when you don’t need to travel to see a GP or nurse, using a mobile phone app that supports self-care and directs you to your GP or NHS 111.