Improving Day Hospice Services Consultation

This work has now been completed

Day Hospice services are an important part of End of Life Care and should support patients to live as well as possible in their last months of life. We are passionate about great hospice care for the people of Sandwell and West Birmingham and want services to be the best they can be. A vital part of improving services is listening to, and acting upon the voice of patients and carers.

Outcomes from the Primary Care Listening Exercise

This work has now been completed

A six week listening exercise was conducted from 1 September 2015 to 16 October 2015 to ensure patients and stakeholders were effectively engaged in reaching the right decision for the local population.

At least 12,943 people were contacted through postal/electronic mailings and discussions took place across 45 engagement events/meetings with approximately 1,540 attendees.

Overall, 264 surveys were completed in response to the listening exercise – 202 were received by post, whilst 62 were completed online. Further anecdotal feedback was captured during wider discussions at the various meetings attended.

Integrated NHS 111 and GP out of hours survey results

This work has now been completed

As lead commissioners of NHS 111 in the West Midlands, we are looking to develop a service that brings NHS 111 and GP out of hours services closer together. The aim is to give patients a ‘new front door’ to urgent health services around the clock.

As part of this process we are asking patients for valuable insight into their experience of using NHS 111 and GP out of hours (OOH) services in the West Midlands. A survey was set up to gain feedback about your experience using the current NHS 111 and OOH services and also share your views about how the new service should be developed in the future.

Survey results

CQC seeks views on its vision for the future - consultation launched

This work has now been completed

The Care Quality Commission (CQC) is seeking views on its plans for the next five years as it develops its approach to regulation.

CQC has changed the way it works over the past three years and in its consultation document Shaping the future, published today, it sets out a vision for the future regulation of health and social care.

Older People campaign: Case Studies

This consultation has now closed 

A recent CQC survey found that people aged 65+ have much lower level of awareness of CQC than average, however they are more likely to be regular users of health and social care. As they may know a lot about the quality of care, we want to encourage older people – and their carers / family members – to share their experiences of care with CQC. To do this, CQC will be launching a multi-channel media campaign in March targeting older people.