Get Involved

you said we did illustration PNG image 300 pxlYour views and involvement is key to local healthcare

Your patient voice is at the heart of everything we do in the CCG and our Engagement team actively encourage everyone to get involved.

The Sandwell and West Birmingham patients, public partners and communities are really important in developing and shaping healthcare services.  We really value your input and views and encourage you to talk with our staff, take part in consultations, attend public meetings and especially take part in our Patient Network meetings.

To facilitate members of the public taking part in specific topic meetings organised by the CCG, a new Patient Voice - Travel Expenses Policy has been produced which will come into operation as from the 1st April 2018. 

Our Patient Involvement Model explains more about how your involvement works at every level of our organisation from attending your local PPG at your GP practice to our Governing Body meetings.

There are various ways for you to take part and give us your views:


View the Next Patient Network Meetings (dates, venues and times) here


For further information on our Patient Network meetings, or to be added onto our distribution lists, please contact:

  • Telephone: 0121 612 1447
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Use Twitter to give us your views @swbccg

Current News

Staff Recognition Awards 2018

Posted in Get Involved

*****These Awards are for internal Sandwell and West Birmingham CCG staff only ****

 Staff recognition Awards 2018 resized

The 2018 internal CCG Staff Recognition Awards are now open.

This year we have refreshed the Awards with some new categories and to celebrate the NHS 70th Birthday. 

Our Awards recognise and celebrate the achievements and successes of individual’s, teams and partnerships during 2018.

This year, the awards will consist of seven categories where you can nominate individuals or teams for an award who you believe has gone that extra mile and deserves recognition for their care, commitment, dedication and personality.

You can nominate for any of the seven categories detailed below, as many times as you want, and the closing date is Friday 23 November – 5:00 pm so don’t miss out on the opportunity to nominate - the electronic surveys will close at exactly 5:00 pm.

Note:  These links go directly through to each Award nomination form. Criteria for each award is detailed at the top of each nomination form. It is suggested that you use this criteria to answer why you are nominating for this award.

·         Health & Wellbeing Champion Award
·         Working Together Award
·         Putting Patients at the Heart Award
·         Living our Values Award

You can also nominate for the following three categories below. The winners of these categories will be selected by a Staff Ballot held on Tuesday 5 and Wednesday 6 December.   You will be able to vote electronically until 12.00 midnight on Wednesday 6 December and through paper ballots/ballot boxes during these dates.

·         Above and Beyond Award
·         Rising Star Award
·         Outstanding Leadership Award

New for this year also are the Chief Officer Awards.  These nominations from each Chief Officer will be submitted to a joint Chief Officers’ meeting for the shortlisted nominees to be selected.

·         Chief Officer Award (Individual)
·         Chief Officer Award (Team)

There will be one nomination for an individual and one for a Team from each chief officer.   

There are also two additional awards which will be chosen by representatives of the CCG:

·         NHS 70 Platinum Chair’s Award – Chosen and presented by Prof. Nick Harding
·         Staff Council Award – Chosen and presented by Staff Council

If you have any questions, you can refer to the FAQs attached (insert link)

Shortlisted nominees will be notified week commencing Monday 8 January and winners announced at the Ceremony on Tuesday 29 January 2019, West Bromwich Albion Football Ground.

Long Service Awards

Any staff member who has completed 25 years’ service or more can enter for a Long Service Award. Please complete the entry form and a member of the HR Team will be in touch with you.

So what are you waiting for ….. start nominating!

Mystery shopper feedback form

Posted in Get Involved

CCG Mystery Shoppers

Posted in Get Involved

CCG Mystery Shoppers is a new initiative to recruit local people (who live in the Sandwell and West Birmingham area) by volunteering to help check the quality of NHS healthcare services.mystery shopper

What is a CCG Mystery Shopper?

A mystery shopper is a person who carries out a type of research to ensure patients are receiving the best quality service.

This could be telephoning a GP practice, checking information on an NHS website or visiting an NHS building for example.

If you are attending your own GP practice, health centre or hospital, we would also like to hear from you about your experiences of your visit.

If you are interested and have some spare time, why not read the Mystery Shopper leaflet for further details.

How do I apply?

Initially read the CCG Mystery Shopper Role Description and then complete an Application Form or request a paper copy from the Engagement Team.

You will need to live in the Sandwell and West Birmingham CCG area as you may be required to visit some of our NHS premises.

Will I get expenses?

The CCG will give mystery shoppers who submit their feedback to the CCG thank you High Street shopping vouchers.

Should you be asked to visit NHS premises, you will be able to claim public transport, car mileage and car parking expenses from the CCG.

Submission Deadline:

If you are interested in becoming a CCG Mystery Shopper, the deadline for submitting your Application Form is Friday 9 November 2018. 

Contact the Engagement Team for a form:

Telephone: 0121 612 1447            Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

What Matters to You Roadshow - 20 September - Tesco, Aston

Posted in Get Involved

The last What Matters to you Roadshow takes place on Thursday 20 September at Tesco, Aston Lane, Aston, B6 6QR.   We will be asking your views on the NHS between 12:00 noon and 2:00 pm.

We look forward to seeing you next Thursday

Alternatively, you can give us your views by our on-line form until Friday 21 September.