Your views and involvement is key to local healthcare
Your patient voice is at the heart of everything we do in the CCG and our Engagement team actively encourage everyone to get involved.
The Sandwell and West Birmingham patients, public partners and communities are really important in developing and shaping healthcare services. We really value your input and views and encourage you to talk with our staff, take part in consultations and attend public meetings.
- GP Practice – Patient Participation Groups (PPG)
- Volunteer at clinically themed meetings
- Current consultations
- Patient and Partner Advisory Group (PPAG)
- Get Involved Membership scheme
Our Patient Involvement Model explains more about how your involvement works at every level of our organisation from attending your local PPG at your GP practice to our Governing Body meetings. You can find out how the ways you get involved influences the CCG on our listening to you page
To facilitate members of the public taking part in specific topic meetings organised by the CCG, a new Patient Voice - Travel Expenses Policy has been produced which will come into operation as from the 1st April 2018.
You can also keep up to date with what's happening in the CCG and how you can get involved in consultation and engagement events through our stakeholder newsletter. You can read it here
To be added onto our distribution lists, please contact:
- Telephone: 0121 612 1447
- Use Twitter to give us your views @swbccg
*** Recruitment for CCG Mystery Shoppers is now CLOSED as we have had a fantastic response to our recruitment campaign. Check back on our website for updates on our successful applicants and future news. ***
CCG Mystery Shoppers is a new initiative to recruit local people (who live and are Registered with a GP in the Sandwell and West Birmingham area) by volunteering to help check the quality of NHS healthcare services.
What is a CCG Mystery Shopper?
A mystery shopper is a person who carries out a type of research to ensure patients are receiving the best quality service.
This could be telephoning a GP practice, checking information on an NHS website or visiting an NHS building for example.
If you are attending your own GP practice, health centre or hospital, we would also like to hear from you about your experiences of your visit.
If you are interested and have some spare time, why not read the Mystery Shopper leaflet for further details.
How do I apply?
Recruitment for Mystery Shoppers is now closed as we have had fantastic response to our recruitment campaign in November 2018. We may re-advertise for CCG Mystery Shoppers again later in 2019.
You will need to live in the Sandwell and West Birmingham CCG area as you may be required to visit some of our NHS premises.
Will I get expenses?
The CCG will give mystery shoppers who submit their feedback to the CCG thank you High Street shopping vouchers.
Should you be asked to visit NHS premises, you will be able to claim public transport, car mileage and car parking expenses from the CCG.
The last What Matters to you Roadshow takes place on Thursday 20 September at Tesco, Aston Lane, Aston, B6 6QR. We will be asking your views on the NHS between 12:00 noon and 2:00 pm.
We look forward to seeing you next Thursday
Alternatively, you can give us your views by our on-line form until Friday 21 September.
Patients, carers and service users who use GP practices in the Great Barr, Perry Barr and Handsworth area of West Birmingham are invited to join us at the next local Patient Network meeting to be held at Tower Hill Medical Practice at 1:30 pm